Casa Almendra

Terms & Conditions

1. Your booking will be confirmed when we have received the booking form duly completed and signed, accompanied by the deposit (25%). The payment date for the final balance is strictly eight weeks prior to the first day of the let. However if the booking is made within eight weeks of departure the full payment must accompany the booking form. Cheques should be made payable to the owner.
2. An additional refundable security deposit of £200.00 is payable at the same time as the final balance to cover any repairs, breakage, extra cleaning, loss of keys or other costs resulting from your stay. This deposit is normally returned to you by cheque at the address shown on the booking form within 21 days of the end of your holiday, and only after the Villa has been checked by our manager and the keys have been returned to the owner.
3. LOST KEYS : If one of more of the Villa keys are lost, replacements can be obtained from the house manager at a charge of £25 each or £50 for a complete set. If the full set(s) of Villa keys is/are not returned to the owner then the security deposit will be retained.
4. Your booking covers the hire of the Villa fully furnished and equipped for your stay, including gas, electricity and free use of the washing machine. Bedding, linen, bathroom towels and their associated laundering costs are also covered by the rental.
5. Should you cancel your booking, or the booking is cancelled by us due to non-payment of the balance, then we shall be entitled to retain the following: More than 12 weeks before departure the deposit paid - up to a maximum of £200 Between 8 and 12 weeks before departure the deposit paid - up to a maximum of £250 8 weeks or less before departure 100% of rental paid. If we are subsequently able to re-book the property, then a further percentage may be refundable subject to a handling fee of £75.
6. The Villa is available for clients' use from 16:00 hours on the day of arrival and must be vacated by 10:00 hours on the day of departure.
7. The Villa will be serviced between rentals.
8. Bed Linen, Bath towels, and Kitchen Towels will be changed on a weekly basis.
9. The Owners and the Managers cannot be held responsible for any loss or injury sustained whilst you are renting the Villa. Please take reasonable care, particularly with children.
10. For your own security it is your responsibility to ensure that the Villa is locked each time you leave the Villa.
11. If there are any problems with the Villa during your stay, a call to the Manager will elicit the necessary help. Contact details can be found in the Villa.
12. In the unlikely event of a complaint it is imperative that it is reported immediately to our local Manager. If the complaint is serious it should be in writing to them, and confirmed to the Owner on your return to the UK.